Post by account_disabled on Dec 13, 2023 3:21:37 GMT -5
Use customer feedback collection tools to collect information about customer satisfaction. For example, you can trigger an investigation after a support case is closed. Customers will provide you with instant feedback, which can significantly improve your support process. Don't optimize for efficiency just yet. The initial goal is to achieve success. It's very, very tempting to spend weeks building ticket macros, tickets, and system integrations to smooth your support process. There's no doubt that these tools can be helpful once you're old enough to use them for real efficiency gains. But when you're smaller (just one or two people), the advantage you get from support is providing amazing service and experience that differentiates you from your competitors, rather than speeding things up.
When you're small, focus on your customers and their success, not your systems and Phone Number List efficiency. Don’t let your engineers cobble together workarounds that will need to be maintained in the future. Instead, provide real engineering solutions to the types of problems new software encounters. Engineers and support alike love quick fixes, but make sure you take a sustainable perspective on the solution you're building. Too often, startups build a house of cards with bug fixes in an attempt to quickly solve problems for customers, only to eventually realize that their application needs a complete rewrite to survive.
These costs are expensive and can often be postponed by of engineered fixes to address customer pain. To strike the right balance between speed and sustainability, support needs to have a strong voice within the company's executive team, and support and engineering need to have ongoing conversations about the roadmap, tradeoffs, and customer and market needs. Now, let’s look at some customer service tips for small businesses. Customer Service Tips for Small Businesses Build rapport with all your customers.
When you're small, focus on your customers and their success, not your systems and Phone Number List efficiency. Don’t let your engineers cobble together workarounds that will need to be maintained in the future. Instead, provide real engineering solutions to the types of problems new software encounters. Engineers and support alike love quick fixes, but make sure you take a sustainable perspective on the solution you're building. Too often, startups build a house of cards with bug fixes in an attempt to quickly solve problems for customers, only to eventually realize that their application needs a complete rewrite to survive.
These costs are expensive and can often be postponed by of engineered fixes to address customer pain. To strike the right balance between speed and sustainability, support needs to have a strong voice within the company's executive team, and support and engineering need to have ongoing conversations about the roadmap, tradeoffs, and customer and market needs. Now, let’s look at some customer service tips for small businesses. Customer Service Tips for Small Businesses Build rapport with all your customers.